TOTAL QUALITY MANAGEMENT AND THE
PARADIGMATIC PERSPECTIVE: A CONCEPT FOR SUSTAINABLE DEVELOPMENT.
MICHAEL O. MOJEKEH
Department of Marketing
ANAMBRA STATE UNIVERSITY, NIGERIA
E-mail: mmojekeh2010@yahoo.com
Phone No: 08033802178
ABSTRACT
This paper focuses on Total Quality Management (TQM) and the paradigm shift from the classical conventional management concepts, techniques and principles as a veritable strategy for sustainable development of the third world. TQM is a revolutionary total organizational approach, for meeting customers' needs and expectations, that involves all managers and employees, in using quantitative methods to improve continuously, the organization's processes, products and services. It is the mutual cooperation of everyone in an organization and associated business process, to produce products and services, which .........
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